To prevent fraud and other security issues our systems detect vpn’s and proxy servers. Your order could get canceled if you are using a vpn or proxy server. In this case you will get your money back prior to the product delivery. We strongly recommend you turn your vpn or proxy off while making purchases on our website. We took measures to encrypt our entire website using an SSL encryption. Also if the imvu account you provided is unreachable and you don’t contact us within 48 hours your order will be canceled and refunded.