Delivery will be done within24 hours of your payment clearing..  During weekends and holidays orders can take up to 48 hours to be processed and delivered to your imvu account that you provided.

Note: make sure you provide the correct account name when you make an order on our website. If you provide the wrong account name and your order happens to be delivered to the wrong account we are not responsible for this issue and you will need to order again. We keep detailed records of all the orders and deliveries. Also make sure your account is set to receive messages from everyone. If it is set to friends only then we won’t be able to deliver your products and the order will be delayed for 48 hours until you contact us or canceled and refunded.

Warranty & Refunds

All products on our website come with a 6 months free replacement warranty, meaning in a product is taken from you by imvu within this time frame you should contact us for a replacement. However if a product is taken from you after the first 6 months expire and you want the product back you will have to pay 50% of the initial price.

Note: We will do our best to have replacements already in place each month, however if for some reason we were not able to make a backup of a certain product replacements will be sent as soon as possible as it takes time to set up accounts properly for uploading and waiting for the slow peer review process ( this is out of our control ).

As the products once delivered can not be taken back from your account we don’t accept any refunds. If you have any issues with any of our products please contact us. There is a fix for every problem. Also if for some reason we are unable to make a replacement of a certain product for you we can replace that product with a similar product of equal value upon your request

Important Notice: Warranty replacement is voided if we discover you made a product that you purchased from us public! Imvu finds bm products alot faster when they are used in public rooms. If we discover you made one of our products public you will need to pay full price for a replacement and if you still continue to make products from us public after that we will deny future orders from you. Please understand that this measure has to be taken for your safety as well as ours.