We strongly recommend that you double check your spelling on your imvu account name before placing an order. If you misspell your account name and the account does not exist when we deliver the products we will wait 48 hours for you to contact us so we can fix the problem. If you don’t contact us your order will be canceled and refunded. However if the wrong imvu account name you provided us with exists and the products are delivered there is nothing we can do. In this situation you will need to make another order with the correct imvu account name. We keep detailed archive with all our deliveries and we can provide proof of delivery every time.