As the products once delivered can not be taken back from your account we don’t accept any refunds if the products have been sent to your account however, if you request a refund before the order has been delivered you have the option of choosing between a store credit refund and spend that credit to a different product. or a complete money back refund. If you have any issues with any of our products please contact us.There is no need to be hostile, there is a fix for every problem.